Hacking ViaTalk VoIP To Get City’s 311 Service
- August 19th, 2007
- Easy Solutions, New York City
- 3 Comments
As you may know, I live in the big city of New York and our proud mayor has instituted the 311 service for the greater New York’s 5 boroughs. 311 is a number for city residents to dial to contact local government agency’s to report problems or to see non-emergency help. Bloomberg thought that it would be an easy number to remember and it consolidates all the city’s resources together in one number, not a bad idea!
But recently switching to ViaTalk VoIP, the 311 service was not activated by default, or I should say that ViaTalk didn’t have that feature. I then searched hoping to find a quick solution. I noticed that Vontage, the current leader in VoIP had the 311 feature so at that point I knew it was possible to somehow hack ViaTalk’s Linksys PAP2 VoIP device to get 311 working.
I have not gotten done yet simply because I need my Linksys PAP2 password from ViaTalk, they are currently receiving heavy call volumes due to SunRocket’s customer contract buyouts. I called this Sunday afternoon and I was 22nd in line for their phone support. So if anyone wants to hack the PAP2, I have the directions and you must have the password for your PAP2, if you don’t you will have to submit a support ticket or call to get your password. I have started a ticket about 2 weeks ago, still no response, so good luck with that. But if you already have your password, then read on.
The 3-1-1 number is just a short cut for this number (212) NEW YORK or (212) 639-9675.
- Login to your Linksys PAP2 via the IP address (http://192.168.0.xxx/admin/).
- Go to the dial plan section. Becareful not to edit what is already on there.
- Add the following line to the existing dial plan.
- |<311:12126399675>|
- Apply, Save and Exit
As a temporary fix until you get the PAP2 password from ViaTalk, you can setup speed dial to 2126399675. This tutorial will essentially work for all 311 services from any city, you will just have to figure our their local number and then replace NY’s number with your city’s number.
I will post screenshots of the process once I get my password from ViaTalk.
To read more about the Linksys PAP2 Dial Plan, see here.
August 19th, 2007 at 6:34 pm
nice blog thats a cool piece of equipment you got there o_o
August 19th, 2007 at 7:55 pm
That some state of the art thecnology shitz there, wish i had one of those.
~Ellis was here!
August 19th, 2007 at 8:02 pm
No really guys, actually it’s not hard to get at all. In the United States, VoIP is very common and is cheaper than the regular land line. The technology is pretty new but people are slow but surely switching to it because of the value and the features.
The device itself is sent to a user free of charge when you subscribe to the service.